الدعم

Support (English)

For help using the app or to report a problem, email Oalmuqbil@gmail.com; we usually reply within a few days. Data and deletion requests are answered within 30 days.

How do I join? Install the app and sign in with your mobile number. Ask a relative in the family for a link code for your name, then scan it or type its digits. If no one can issue one, send a join request from the app for a supervisor to review.

How does the sign-in code arrive? By WhatsApp to your number; it is valid for 5 minutes. If you use a number outside the Gulf and no code arrives, email us.

The code did not arrive. Check the number and that WhatsApp works on it, then request again after a minute. If it still fails, email us with your number.

The link code does not work. Link codes are short-lived: 15 minutes when issued in person, 3 hours when sent by message. Ask for a new one.

My details in the tree are wrong. Ask your family supervisor to correct them.

I want to hide some details. Each field in your profile has a privacy level you choose.

Someone bothers me in a conversation. Open it and choose "Report to supervisors" or "Block".

I want to change my mobile number. From "Me" in the app: a code goes to the new number, and another to your current number if you signed in more than 15 minutes ago. If you lost your old number, it cannot be changed in the app: email Oalmuqbil@gmail.com with the subject "Change number" and both numbers; we confirm the account is yours, then move it to your new number.

I want to delete my account. Follow the account deletion steps.